Terms of service
The terms of service of the website www.vinogorjup.com are drawn up in accordance with the Consumer Protection Act (Uradni list RS, no. 98/2004-UPB2, 126/2007,
86/2009, 78/2011, 38/2014, 19/15, 55/2017-ZKolT), Electronic Commerce Market Act
(Uradni list RS, no. 96/09), Out-of-Court Settlement of Consumer Disputes Act (Uradni
list RS, no. 81/2015) and Personal Data Protection Act (Uradni list RS, no. 94/07).
The online shop is managed by the company Nejc Gorjup – carrier of complementary
activity on a farm, Belski Vrh 85, 2283 Zavrč, phone: +386 (0) 31 273 578, email:
email@example.com, tax number: SI29909716, e-commerce service provider.
The products may be purchased through PayPal, with a credit card or a pro forma invoice.
The service provider accepts following payment options:
- Credit card
- Pro forma invoice
The provider issues an invoice to the consumer on a durable medium, with broken down costs and instructions on withdrawing from the purchase and returning the goods if necessary and possible.
The sale purchase agreement (commission) is stored in an electronic form with the provider and is available to the consumer following his written request.
If the consumer does not collect his package he is causing financial damage to the company. We call on all potential consumers to check their financial situation before placing an order and to not order in the online shop if they are unable to pay.
According to the Obligations Code the consumer is bound to collect the package and pay the invoiced amount. If the package is uncollected the consumer shall be charged with postal and administrative costs of the uncollected package for a total amount of 10 EUR. Placing false orders shall be treated as misuse and the IP address shall be forwarded for further proceedings. The commissioner may avoid the contractual penalty by activating a renewed delivery increased by costs incurred as a result of returning the package and carrying out a new delivery. The payment must be made with a pro forma invoice within 3 working days. Clients that don’t collect the package and award another contract in our online shop in the future have to settle the payment of the ordered products in advance or with a pro forma invoice (through an upn form or online banking).
IMPORTANT: You shall receive an invoice for the costs of the uncollected package, which you are obliged to pay within 8 days after the invoice was issued. If the invoice is not settled the situation shall be resolved with a debt claim.
The prices shall be the company’s quoted prices at the time of placing the order and are not specified in advance. Since we are subjected to VAT the prices include VAT.
The prices shall be applicable to the payment methods mentioned above and under the conditions listed above.
The sale purchase agreement between the provider and the buyer is concluded in the moment the provider confirms the order (the buyer receives an email on the status of the order stating “Order confirmed”). From this time on all prices and other conditions are fixed and are in force for both the provider and the buyer.
- Order accepted: after placing the order the buyer receives an email notification that the order has been accepted. At this stage the buyer has the option of cancelling the order within the next 10 hours.
- Order confirmed: If the buyer does not cancel the order it is processed further, at which stage the provider examines the order, checks the deliverability of ordered goods and confirms or rejects the order with a valid reason. The provider may contact the buyer via email or phone to verify certain information or to ensure the punctuality of the delivery. When the order is confirmed the provider informs the buyer of the estimated delivery period per email. The purchasing agreement of the ordered goods between the buyer and the provider is now irrevocably concluded.
- Goods shipped: The provider prepares and dispatches the goods within the agreed time period and notifies the buyer per email.
The consumer has the right to notify the company (to the email address firstname.lastname@example.org) that he withdraws from the contract within 14 days of collecting the goods, without having to state a reason for his decision. The only cost that burdens the consumer in connection with withdrawing from the contract is the cost of returning the goods. The goods must be returned to the seller no later than 14 days from the date of receiving the notice of withdrawal from the contract (purchase). If you wish to withdraw from the contract fill out the withdrawal form and send it to the email address: email@example.com.
The consumer must return the received goods undamaged and in unchanged quantity, unless the goods are destroyed, damaged, lost or their quantity was reduced without it being the consumer’s fault. The payment shall be refunded as soon as possible, but no later than 14 days after receiving the notice of withdrawing from the contract. The payment shall be returned to the IBAN of the buyer.
Withdrawal from the contract VinoGorjup: download file.
Complaints procedure and information about the responsibility for faulty goods
The provider settles complaints in mutual agreement with the consumer.
The goods are faulty when they do not have qualities that are necessary for its normal use or for the circulation of goods; if they do not have qualities, necessary for the special use the buyer is buying it for and the fault was known or should have been known to the seller; if the goods don’t have the qualities and virtues, which were explicitly or tacitly agreed upon or set; if the buyer delivered goods that don’t match the sample or the model, unless the sample or the model was only shown for notification. The consumer may assert his rights with faulty goods if he notifies the seller about the fault within two months from the date when the fault was discovered. The consumer must thoroughly describe the fault in a fault notice and enable the provider to examine the goods. The consumer who has correctly notified the seller about the fault has the right to claim repair of the goods or to be reimbursed a part of the purchased amount, proportionate to the fault, or to have the faulty goods replaced with new impeccable goods or to be reimbursed the entire paid amount. Pritožbe ponudnik rešuje sporazumno s potrošnikom.
In accordance with Art. 32 of the Out-of-Court Settlement of Consumer Disputes Act we do not acknowledge any providers of out-of-court settlements of consumer disputes. The company Nejc Gorjup – carrier of complementary activity on a farm, Belski Vrh 85, 2283 Zavrč, publishes a link to an online consumer dispute resolution platform:
The provider shall deliver the goods within the agreed period of 3-5 days after receiving the order if the goods are in stock.
If the goods are not in stock, they shall be delivered on the agreed-upon delivery date.
The contractual partner for package delivery is DPD d.o.o., but the provider reserves the right to select another delivery partner if that may help him fulfill the order more efficiently. The postal and packaging costs are automatically calculated at the end of the purchase and are based on the total weight of the package.
The provider shall only contact the user through distance communication channels if the user does not explicitly disapprove of it.
Advertising emails shall include the following components:
- They shall be clearly and unambiguously labeled as an advertisement
- The sender shall be clearly identified
- Various special offers, promotions, and other marketing methods shall be labeled as such, and conditions of participation shall be clearly defined
- The process of unsubscribing from receiving advertising emails shall be clearly presented
- The provider shall explicitly respect the wish of the user to no longer receive advertising emails.
At the beginning of every visit to the online store, the company allocates each user a cookie for identification, for monitoring the shopping cart, and assuring traceability. The cookie is stored in the server memory only for the duration of the online shop visit and is deleted after an hour of inactivity. The company may store certain persistent cookies on the user’s personal computer, such as the user’s identification number in an encrypted form to recognize him at his next online shop visit; product reviews, which help the user know which products he already reviewed; and indirectly cookies from the external service Google Analytics, which analyses the website visits. The company may use this information in an anonymized summary form for the purposes of statistical analysis. The company also collects IP addresses from which users access the online shop for the purposes of ensuring cyber-security.
You decide whether you allow the storage of cookies on your device. You can control and change the cookie settings in your web browser.
To access information about cookie settings choose a web browser you use:
If you change or delete the browser’s cookie file or change or upgrade your browser or device, you may need to disable cookies once again. The procedure for managing and deleting cookies differs from browser to browser. If you need assistance take a look at the user help section of your browser.
- IBAN SI56 1010 0005 3793 576
- Company registration number: 2576597000
- VAT ID: SI29909716
- Director: Nejc Gorjup
- Email: firstname.lastname@example.org
The manager of the online shop vinogorjup.com, Nejc Gorjup – carrier of complementary activity on a farm, Belski Vrh 85, 2283 Zavrč (hereinafter “service provider”), commits to carefully protect personal data, obtained with registration in accordance with the Personal Data Protection Act (ZVOP-1-UPB1). The information that the service provider collects for the needs of his business shall be exclusively used for:
- Shipping the ordered goods
- Sending informational materials
- Sending invoices and pro forma invoices
- Other necessary communication
The user is also responsible for the protection of his personal data, namely by ensuring the security of his username and password, and appropriate protection of his computer. The service provider is not responsible for the accuracy of information, entered by the users.
The service provider commits to protect the confidentiality of personal data and the privacy of website users. The collected personal data shall be used by the service provider exclusively to carry out the services he offers. The service provider respects the confidentiality of personal data and the privacy of website users and shall therefore do everything necessary to protect them from any kind of violations and misuse.
In certain cases the user’s personal data must be forwarded within the company so that the processor (as a service provider) can fulfill his contractual obligations to the user. Here is a list of processors that process personal data for the service provider:
The service provider permanently protects collected personal data in accordance with the Personal Data Protection Act (Uradni list RS, no. 94/07) (ZVOP-1), Electronic Communications Act (Uradni list RS, no. 109/12, 110/13, 40/14 – ZIN-B, 54/14 – odl. US, 81/15 and 40/17) and General Data Protection Regulation – GDPR.
Personal data use
For the needs of exercising his services the service provider collects, manages, processes and stores following user data:
- Name and surname
- Delivery address
- Firm or entity title (if the user is an entity)
- Entity tax number (if the user is an entity)
- Email address (username)
- Password in an encrypted format
- Contact phone number
- Other data that the user voluntarily enters into the website forms
- Other data that the user voluntarily subsequently adds to his profile
The service provider is not responsible for the accuracy, completeness, and currency of data entered by the users.
The service provider does not forward the data to third parties, except to contractors with which the service provider has concluded a contract on the protection of personal data and that are contractually obligated to the same standards of personal data protection as the service provider.
The service provider collects personal data with explicit consent or consensus of individuals. He stores the consents together with their content and the content of the form they were acquired with.
The service provider stores collections of personal data in the area of Republic Slovenia and does not export them to other countries.
Purpose of use
Personal data that has been collected via the website www.vinogorjup.com for the purposes of carrying out an online purchase is used exclusively for the needs of carrying out and delivering the order.
Consent to storing, processing, and forwarding personal data with participation in prize competitions or subscribe to email newsletters
The user allows the service provider to process and store the forwarded personal data in accordance with the Personal Data Protection Act. With the granted consent the user allows the service provider to process the collected personal data as a processor or personal data for the purposes of sampling, surveying, and statistical data processing; for assessments of service use; adapting offers and segmentation; for market research; sending notifications about offers, news, and benefits; for sending news and other advertising materials through email and phone number; for notifying users about the services of the website www.vinogorjup.com, the service provider and connected persons, and for other forms of use of the forwarded data that the website user explicitly consents to. The collected data shall not be passed on to third parties.
The listed data may be processed by the service provider for individual needs until the user withdraws his consent by requesting removal of his personal data from the database. During the period when his personal data is managed the individual has the possibility of demanding inspection and updates to the data in the database.
The service provider regulates personal data protection in accordance with the Personal Data Protection Act and the Personal Data Protection Rulebook.
Every person who is either regularly or temporarily employed by the company and has access to personal and other user data is acquainted with the provisions of the Personal Data Protection Rulebook and the duty to protect personal and other data and is bound to abide by these provisions about the protection of confidentiality of personal data and privacy of website users. The duty of protection of personal and other data is unrestricted in time and is in force even after the termination of employment with the service provider.
Advertising messages shall be clearly evident (age being taken in account) and clearly separated from games and contests. Every communication intended for children shall be appropriate to their age and shall not be exploiting the trustfulness of children, their lack of experience or their feeling of loyalty. The service provider may not accept orders from someone who he knows or suspects is a child without having explicit permission from his parents or guardians.
The service provider may not accept any kind of personal data that regards children without the explicit permission of their parents or guardians. The service provider also may not forward data, accepted from children, to third parties, with the exception of parents or guardians. The service provider may not offer free access to products or services that are harmful to children.
You have the right to be informed about the personal data we have at our disposal, as well as the right for this data to be erased. If you have any questions regarding the erasure, processing or use of your data, contact email@example.com or send us a request by post.
Notifications about the status of the order: we reserve the right to notify you through the phone number and email you entered in the ordering process when your order is shipped and if the products were not collected within 3 to 5 days. If the products were not collected for more than 5 days we reserve the right to make a phone call to the forwarded phone number, as a reminder to collect the products. We simultaneously notify the buyers about the status of the order through email.
Notifications: after registering to receive notifications your name, phone number and email shall be used for promotional purposes with your permission until you unsubscribe. You are only subscribed to receive notifications if you tick the special field that allows you to subscribe to the notifications while ordering.
You may unsubscribe from the database of notification recipients by sending a message to firstname.lastname@example.org or by clicking the “unsubscribe” button at the bottom of promotional emails.
Every individual whose personal data is collected, kept, and processed by the service provider has the following rights regarding this data:
- Right to be forgotten – if the individual no longer wishes that his personal data, which is kept and processed by the processor, is processed, and provided that there are no legal reasons for its further storage, he may demand from the processor anytime for his data to be deleted
- Right to know how long personal data is stored
- Right to demand correction, erasure or file a complaint
- Right to transferability – if he wishes to do so the individual may demand that the processor provides him personal data, which he forwarded to the manager and which relate to him, in a structured, generally used and machine-readable form
- Right to legal means and sanctions – the individual has the right to file a complaint with a supervisory authority and also the right to legal means against the decision of the supervisory authority or the right to compensation and responsibility in the case of lack of action on behalf of the supervisory authority
- Right to not be subjected to sanctions that stem solely from profiling, analysis or foresight by using automated means of processing
- Right to withdraw consent – individual has the right to withdraw his consent for further processing of personal data, especially in the case of direct marketing
I am aware that I can address all the above-mentioned demands, related to exercise rights in connection with personal data, in written form to the manager, to the email address email@example.com.
I am aware that the manager may request additional information for the needs of reliable identification regarding exercising rights connected with personal data and may only reject action if he proves he cannot reliably identify me.
I am aware that the manager has to respond to my request with which I exercise my rights connected to the above-stated personal data without unnecessary delay and at the latest one month after the date of receiving the request.
The service provider stores the individual’s personal data until the consent to store and process the individual’s data has been revoked. The user may revoke the consent to receive emails (which he does by sending a written request to the service provider’s email address firstname.lastname@example.org) or demand that the service provider immediately, effectively, and permanently erases his personal data by completely erasing the user profile he has with the service provider.
The service provider is bound to personal data protection of the users of his website in accordance with regulations governing personal data protection. The service provider shall under no condition forward personal or other user data to third parties or enable third parties to consult personal or other user data without the explicit permission of the user unless this is demanded by national authorities if this kind of obligation is defined by the law or in good faith that this action is necessary for procedures before courts or other state authorities and for the protection and realization of lawful interests of the company.
All personal and other data that the user forwards with the registration to the website, as well as when ordering a purchase of products, including the content of the order, shall be protected according to regulations governing personal data protection. The service provider shall not use this data for purposes that could in any way damage the user or any other person involved. The service provider shall not use user data to send promotional emails or other unwanted promotional material unless to send those promotional notifications that the user shall subscribe to and explicitly consent to. The service provider may use the data in an anonymized summary form for the intentions of statistical analysis. Confidentiality of personal and other user data shall not be violated in any form.
The service provider shall only entrust the delivery service with the necessary information for the delivery of products purchased on the website (information about the recipient, delivery address, phone number for notifications about package delivery and/or resolving problems with the delivery and email address for notifications about the status of the package delivery). The delivery service may contact the user through email if that is necessary to carry out the purchase on the website.
The service provider does not use email marketing.